Refund policy
Exchanges/refunds will be granted up to 14 days from the date that the product was received. Please make sure you carefully review your order before finalising your purchase, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You will not receive a refund if the security tag has been removed or damaged.
To start a return, you can contact us at sales@publicfigurelondon.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@publicfigurelondon.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
3 STEP RETURNS PROCESS
- Complete the returns forms detailing your email address, order number, item returned, and reason for return.
- If your order didn’t come with a return form please use the link below to download a form.
- Upon receiving your returned package, we will action your requested refund or exchange. You will receive either a dispatch confirmation or refund confirmation by email.
Return Policy
If you are not fully happy with the goods you have received, you can return them to us within 28 days of receipt, providing they are in an original resalable condition.
Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.
- Please ensure you enclose a completed returns form with your order (if you do not have one, you can download a return form here).
- Ensure your return is well packaged and meets all the conditions outlined at the bottom of this page.
- Returns should be shipped with a service that provides a tracking number (Royal Mail Tracked or Special Delivery are advised) and insurance as we are not responsible for delayed or lost packages.
- Enclose the completed Returns form with your goods, and return to the following address:
Public Figure Ltd.
413 Monier Works
2 Casings Way, Fish Island
London
E3 2TH
Returns Terms and Guidelines
-All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.
- We are not responsible for the return shipping costs of the items.
- All Items must be in original, resalable condition.
- Please make sure all returned items are well packaged, so as not to be damaged in the post.
- Please note that due to hygiene reasons, bodysuits, socks, and underwear
cannot be returned if removed from their original packaging.
- If returning footwear, please ensure the box is protected with an outer packaging layer. The box is part of the product, therefore any damage may result in the return being refused.
- Please make sure all return packages are sent with a trackable, insured service.
- We cannot take responsibility for items damaged or lost in the return transit.
- Please make sure that the returns form is enclosed with your goods - no form may result in your return not being processed.
For All International Returns/Exchanges Please Email - sales@publicfigurelondon.com
to arrange the return/exchange of an order. Additional costs may be incurred. If returning an item from outside the UK, please clearly mark the package; RETURNED GOODS; to avoid any customs charges. Public Figure Ltd is NOT responsible for any return custom charges made.
A refund will be issued back to the original method of payment for the merchandise returned. We require up to 10 business days of receiving the merchandise at Public Figure London. Financial institutions may require additional days to process the refund before the funds are returned to the account. You will receive notification from us once we have actioned a refund.